Appointment Policies

Cancellation/Reschedule Policy

We understand that you may need to cancel or reschedule your appointment. If you reach out to cancel or reschedule more than six hours ahead of your appointment time, we can accommodate your change. Less than six hours and you will forfeit the full session fee. This applies to Audition Reading Bookings as well as Audition Coaching bookings.

Late Policy

If you know you are going to be running late, please email us as quickly as you are able, and we will do our best to work with you. However, if we have another appointment booked directly after yours, you will unfortunately forfeit your time. If you are more than 15 minutes late to any appointment without advance notice, you will be considered no-show and forfeit the entire session fee.

Reader/Coach Availability Policy

In the event that your scheduled reader or coach becomes unavailable between your booking time and your appointment, due to emergent professional or personal matters, you will be notified as soon as possible that another one of our industry leading coaches or readers has been assigned to your booked time slot. Should you wish to cancel or reschedule your appointment in this case, the above cancellation policy still applies.